Refund policy

We have a 7-day return policy, meaning you have 7 days after receiving your order to request a return. To be eligible, your item must be faulty, damaged during transit, or not as described on our website. You will need proof of purchase along with clear evidence of the issue to proceed.

To start a return, please get in touch with us at info@torxlabs.com. Items sent back without prior authorisation will not be accepted.

Damages and Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us at info@torxlabs.com within 7 days of delivery.

Exceptions and Non-Returnable Items We are unable to accept returns on opened products, perishable goods, or products with broken seals. If you are unsure whether your item is eligible, reach out to us at info@torxlabs.com before sending anything back.

Refunds Once we have received and inspected your return, approved refunds will be processed to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at info@torxlabs.com and we will look into it for you.